Help Centre

pf123 FAQ – Frequently Asked Questions for Pakistani Players

Have a question about pf123? You are in the right place. Browse answers by category below or use the search bar to find exactly what you need. Everything from deposits and withdrawals to game rules and account issues is covered here.

50+
FAQ Questions Covered
8
Topic Categories
24/7
Live Support Available
< 2 min
Average Support Response
All Questions Account Deposits Withdrawals Bonuses Games Security Responsible Gaming

No questions found matching your search. Try different keywords or clear the search to browse all categories.

Account

Go to pf123.app/register and fill in the registration form with your full legal name, Pakistani mobile number, date of birth, and a strong password. Tick the two required agreement boxes and tap Create My pf123 Account. You will receive a 6-digit OTP via SMS. Enter it to verify your number and your account is live. The whole process takes under two minutes. You must be 18 or older to register at pf123.

No. pf123 operates a strict one-account-per-person policy. Each player may hold exactly one account registered to their own name and mobile number. Creating duplicate accounts to claim multiple welcome bonuses or for any other reason is a breach of the pf123 Terms and Conditions and will result in immediate account suspension and forfeiture of associated balances.

On the pf123 login page, click Forgot password?. Enter your registered mobile number and tap Send Reset Code. You will receive a 6-digit SMS code within 60 seconds. Enter the code and create a new password. The reset code expires in 10 minutes. If you no longer have access to your registered number, email support@pf123.app and our team will verify your identity through an alternative process.

Log in while you still have access to your current number, go to Account Settings, and submit a number change request. If you cannot log in, email support@pf123.app with your old number, new number, and a brief explanation. Identity verification is required before any number change is applied because the mobile number is your primary account identifier at pf123.

Email support@pf123.app with "Account Closure Request" in the subject line along with your registered mobile number. Any verified real-money balance remaining in your account will be returned to your registered payment method before closure. If you want to close your account because gambling has become a problem, please read the Responsible Gaming page first – there are tools such as self-exclusion and cooling-off that may be more appropriate.

pf123 may request identity verification (KYC) before processing a withdrawal, if unusual account activity is detected, or as part of periodic compliance checks. You may be asked to provide a copy of your CNIC and confirmation of your payment method. Verification is a standard industry process designed to protect both you and the platform. Documents submitted are handled securely and are never shared with third parties. Completing verification quickly avoids delays to your withdrawals.
Deposits

pf123 accepts six deposit methods: Easypaisa, JazzCash, NayaPay, SadaPay, Bank Transfer (IBFT), and Visa/Mastercard debit or credit cards. All deposits are made and received in Pakistani Rupees (PKR) with no currency conversion. Easypaisa and JazzCash are the most popular among Pakistani players because deposits reflect instantly in your pf123 balance.

The minimum deposit at pf123 via Easypaisa or JazzCash is Rs 200. Minimum deposits via Bank IBFT and card payments may vary slightly – check the Cashier section of your account for exact minimums for each method. There is no maximum on deposits, though your mobile wallet's own daily transaction limits apply regardless of pf123's policies.

Easypaisa and JazzCash deposits reflect within seconds in most cases. Bank IBFT transfers can take up to two hours. If your deposit has not appeared after these timeframes, first check that the transaction completed successfully in your mobile wallet or banking app. If funds were deducted from your wallet or bank but have not arrived in your pf123 account, contact support@pf123.app with your registered mobile number and the transaction reference number. Our team will trace and resolve the issue within a few hours.

pf123 does not charge any platform-side fees on deposits. The full amount you deposit is credited to your pf123 balance in PKR. However, your mobile wallet provider (Easypaisa, JazzCash, etc.) or bank may apply their own transaction charges. These are set by the payment provider, not by pf123, and are deducted before funds reach pf123. Check with your payment provider about any applicable charges on their end.
Withdrawals

Log in to your pf123 account and go to the Cashier section. Select Withdrawal, choose your preferred method (Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT, or Visa/Mastercard), enter the amount you want to withdraw, and confirm. pf123 processes standard withdrawal requests within 15 to 30 minutes. Bank IBFT transfers may take slightly longer depending on your bank's processing times. Your withdrawal will be sent to the same account or wallet you used to deposit.

The minimum withdrawal amount at pf123 is Rs 500. There is no maximum single withdrawal limit set by pf123, but very large withdrawals may be subject to additional identity verification before processing. Make sure you have completed any required KYC verification before requesting a large withdrawal to avoid delays.

Most pf123 withdrawals are processed within 15 to 30 minutes. Delays typically happen for one of three reasons: (1) your account has a pending identity verification request, (2) you have an active bonus with remaining wagering requirements, or (3) there is a temporary issue with your chosen payment provider. Log in and check your account notifications first. If you have no pending verifications and your withdrawal has been pending for more than two hours, contact support@pf123.app with your withdrawal reference number for an update.

Bonus funds at pf123 are subject to wagering requirements before they can be withdrawn. This means you need to play through the bonus amount a specified number of times before the resulting winnings become real-money withdrawable funds. You can check the remaining wagering requirement for any active bonus in the Bonus section of your account. Only your real-money balance (excluding active bonus funds) is immediately withdrawable at any time.
Bonuses & Promotions

New players at pf123 receive a welcome bonus on their qualifying first deposit. The bonus is applied automatically – you do not need to enter a code unless you have a specific promo code from a campaign. The exact bonus percentage, maximum bonus amount, and wagering requirement are displayed during the registration and first-deposit process. The welcome bonus is available once per player and once per verified household or device.

A wagering requirement means you need to bet the bonus amount (or bonus plus deposit, depending on the specific offer) a certain number of times before the resulting winnings can be withdrawn. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to place a total of Rs 20,000 in bets before the bonus converts to withdrawable funds. Progress is tracked in real time in your Bonus section. Not all games contribute equally to wagering – slots typically contribute 100%, while table games and live casino may contribute less. Check individual bonus terms for contribution rates.

Yes. All bonuses at pf123 have an expiry period during which the wagering requirement must be completed. The expiry period for each bonus is stated in its terms and is displayed in your Bonus section along with the remaining time. If a bonus expires before its wagering requirement is met, the bonus and any associated winnings are voided. Expired bonuses cannot be reinstated. Make sure you understand the expiry window before accepting any bonus offer.

Yes. pf123 runs regular promotions for existing players including reload deposit bonuses, cashback offers, and weekly or monthly free-bet deals. VIP Club members receive additional exclusive bonuses scaled to their tier level. Check the Promotions section of your account regularly, or opt in to pf123 SMS marketing during registration to receive notifications when new offers are available.
Games

pf123 offers over 500 games across multiple categories. Live Casino includes Baccarat, Roulette, Blackjack, Dragon Tiger, and Speed Baccarat with live dealers. Crash Games feature Aviator and similar titles. Andar Bahar and Teen Patti are available in both RNG and live dealer versions. Fishing Games let you bet on catching fish in multiplayer shooting games. Card Games cover Baccarat variants, Poker, and more. Football Betting covers PSL, Premier League, Champions League, and 50+ other leagues with live in-play betting.

Crash games at pf123 show a multiplier that starts at 1x and increases continuously. You place a bet before the round starts and choose when to cash out – the longer you wait, the higher the multiplier, but if you do not cash out before the game "crashes", you lose your bet. You can set an automatic cash-out target if you prefer not to watch every round manually. Rounds last from a few seconds to over a minute. Visit the Crash Games page for full details.

Andar Bahar is a traditional South Asian card game. One card is dealt face-up (the Joker card). Players bet on whether a card of matching value will appear on the Andar (left) side or the Bahar (right) side. Cards are then dealt alternately to each side until a matching card appears. The side it appears on wins. pf123 offers both RNG Andar Bahar (instant rounds) and Live Dealer Andar Bahar with real dealers streamed live. Visit the Andar Bahar page for more.

pf123's sports betting section covers football as its primary sport, including PSL (Pakistan Super League), Premier League, Champions League, La Liga, Serie A, and 50+ other leagues. For cricket and other sports availability, check the Sports Betting section of your account after logging in as coverage may expand over time. All sports bets are placed in PKR with live in-play markets available during matches.

pf123 is fully optimised for mobile browsers on both Android and iOS. You do not need to download a separate app – all 500+ games, the cashier, and your full account are accessible directly in your mobile browser at pf123.app. For one-tap access from your home screen, open pf123.app in Chrome (Android) or Safari (iOS), tap the share/menu button, and choose "Add to Home Screen". This creates a shortcut that functions like an app without taking up storage space.
Account Security

Yes. pf123 uses 256-bit SSL encryption across the entire platform, including the registration form, login page, cashier, and all game pages. Your personal data and payment details are encrypted in transit and stored securely. Passwords are hashed using a one-way algorithm – no pf123 staff member can read your password. We do not sell player data to third parties. Our security systems monitor for unusual login patterns and will alert you via SMS if suspicious activity is detected on your account.

Accounts are locked automatically after a certain number of consecutive failed login attempts as a security measure against brute-force attacks. The lockout typically expires after a short period. If you need immediate access, email support@pf123.app with "Account Locked" in the subject line along with your registered mobile number. Our team will verify your identity and restore access promptly, typically requiring a password reset as part of the process.

If you suspect unauthorised access, act immediately. If you can still log in, change your password straight away from Account Settings. Then contact support@pf123.app with "Suspected Unauthorised Access" in the subject line. If you cannot log in, contact support immediately by the same email. Our security team will review your account activity, identify any transactions made without your authorisation, and take appropriate action. Never share your pf123 login credentials with anyone.
Responsible Gaming

Log in to pf123, go to Account Settings, and select the Responsible Gaming section. You can set a daily, weekly, or monthly deposit limit from there without contacting support. Once set, the limit applies immediately and cannot be increased until the current period expires. Limit reductions take effect straight away. This is one of the most effective tools for maintaining control over your gambling budget at pf123.

Self-exclusion permanently closes your pf123 account and prevents re-registration. Email support@pf123.app with "Self-Exclusion Request" in the subject line and your registered mobile number. Our team processes self-exclusion requests immediately and sends confirmation once complete. Any real-money balance is returned to your registered payment method. Self-exclusion cannot be reversed. If you need a temporary break rather than permanent exclusion, consider a cooling-off period instead.

A cooling-off period temporarily suspends your pf123 account for 1, 7, 14, or 30 days. During this period you cannot log in, deposit, or place bets. The period cannot be shortened once activated. To activate a cooling-off period, go to Account Settings → Responsible Gaming and select your preferred duration. Your account returns to normal automatically when the period expires. Read the full Responsible Gaming page for all available tools.
Quick Links
Still Need Help?

Can't find your answer in the FAQ? Our support team is available 24/7 in English and Urdu.

Live Chat Support support@pf123.app

Average response: under 2 minutes on live chat

Most Asked Today

Why Pakistani Players Trust pf123

Six reasons pf123 is the platform thousands of players across Pakistan call home

Everything in PKR

No currency conversion, no exchange rate surprises. Your deposit, balance, winnings, and withdrawals are all in Pakistani Rupees from start to finish.

Instant Easypaisa & JazzCash

Deposit via Easypaisa or JazzCash and your pf123 balance updates in seconds. No waiting, no delays, no excuses. Start playing the moment you fund your account.

500+ Games

Live casino, crash games, Andar Bahar, Teen Patti, fishing games, card games, slots, and full football betting with PSL coverage – all on one platform.

24/7 Bilingual Support

Our support team speaks both English and Urdu and is available around the clock via live chat and email. Real people, real answers, no scripted runaround.

VIP Club for Every Player

VIP points start accumulating from your very first bet. Progress through Bronze, Silver, Gold, Platinum, and Diamond for cashback, bonuses, and dedicated account management.

Genuine Responsible Gaming

Deposit limits, session timers, cooling-off, and self-exclusion are all real tools that actually work. pf123 takes player wellbeing seriously – not just as a checkbox.

pf123

Have a Question That Is Not in the FAQ?

The pf123 FAQ covers the questions we hear most often but we know that every player's situation is a bit different. If you have read through the relevant sections above and still cannot find what you are looking for, the fastest thing to do is contact our support team directly.

Live Chat is available the moment you log in to your pf123 account and our team typically responds within two minutes, day or night. If you prefer email, send your question to support@pf123.app and include your registered mobile number in the message so our team can pull up your account details without asking you to repeat yourself.

For account-specific queries – things like a specific transaction, a pending withdrawal, a bonus discrepancy, or an account access issue – please include as much detail as you can in your first message. The reference number from any transaction you are querying about is particularly helpful. The more detail you give us upfront, the faster we can resolve your issue without a back-and-forth.

Urdu Support Available: Our support team can assist you in Urdu if you prefer. Simply send your message in Urdu and our team will respond in the same language. No need to struggle with English if it is not your first language.

Register Free Log In
pf123
pf123

Get in Touch with pf123 Support

Three ways to reach our team – pick whichever works best for you

Live Chat

The fastest way to get help. Live chat is available 24/7 inside your pf123 account. Typical response time under 2 minutes. Log in and look for the chat icon.

Open Live Chat
Email Support

For detailed account queries, send us a message at support@pf123.app. Include your registered mobile number and as much detail as possible for the fastest resolution.

Email Us
Self-Service

For account management, deposit limits, and responsible gaming tools, log in to your pf123 account and go to Account Settings. Most common tasks are self-service with no support needed.

Go to My Account
NEW TO PF123?

Ready to Join? Registration Takes Under 2 Minutes

Create your free pf123 account, deposit from Rs 200 via Easypaisa or JazzCash, and start playing 500+ games entirely in PKR. Your welcome bonus is applied automatically on your first qualifying deposit. Join thousands of players across Pakistan who have already made pf123 their home for online gaming.

Create Free Account Already a Member?